Microsoft Rolls Out Improved Xbox Live Complaint Procedure

Xbox Live users will now receive a notification from the big M when actions have been taken on complaints they have registered. In the past it has been a bit of a blur, with it being nigh on impossible to get through to anyone at Microsoft. It seems they are finally getting round to changing their procedures, better late than never!

The story, which comes to us via Polygon, states that Eric Neusadter, who works at Xbox Live, tweeted about the feature, saying that “”Xbox Live is now letting you know after we’ve taken action on a complaint of yours.”

This new initiative apparently began to roll out earlier in the year, and those that have made a complaint that has made a dent in Microsofts thick, grizzly armour will receive a message telling them that they have made a difference. Well done, complainers!

The full statement on how Microsoft handles complaints can be found below, it contains information on how bullies and cheats are dealt with;

The team here at Xbox actively listens to feedback from our Xbox Live members and as a result we have implemented a complaint feedback feature for Xbox Live. When a member files a complaint against another player, the complaint feedback feature will notify select complainants that one or more of their complaints have resulted in enforcement action. Members will be notified via in-dash messaging and may view additional information at Xbox.com/live/complaint-feedback.

Bullying and harassment of any kind are not welcome on Xbox Live and is taken very seriously. The Xbox Live community grows daily, and we continue to explore methods and levels of enforcement to enhance the ways our members connect and have fun. Addressing this issue is an ongoing effort for the gaming community, Microsoft and our partners, and complaint feedback is one feature in several near- and long-term product and service enhancements that we have in the works.

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