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Another PlayStation Network FAQ – Trophies, Friend Lists & Compensation?

by Adam Cook on April 29, 2011

If you didn’t already know, Sony’s PlayStation Network has been down for over a week now, with hackers apparently to blame, and all manner of personal, private data has been breached. Whilst Sony still maintain that they can’t confirm that Credit Card data has been breached, they still say it is best to be safe, and cancel any credit card associated with your PlayStation Network account.

Today, they have released a new FAQ on the Official PlayStation Europe Blog, detailing the most important things (sarcasm overload), trophies, friends list and what they are going to do by way of an apology! Here’s the full FAQ, for your perusal.

Q: Will our download history/friends list/settings be affected by the PSN downtime?
A: No, they will not.

Q: Will trophies that were earned in single-player offline games during the outage be intact when the service resumes?
A: These trophies are intact and will be re-synched when the network is once again operational.

Q: Will my PS+ cloud saves be retrievable?
A: Yes, once PSN is restored.

Q: What if we have a subscription to PS3 MMOs DC Universe Online or Free Realms? Will we get compensation for that?
A: From Sony Online Entertainment: “We apologize for any inconvenience players may have experienced as a result of the recent service interruption. As a global leader in online gaming, SOE is committed to delivering stable and entertaining games for players of all ages. To thank players for their patience, we will be hosting special events across our game portfolio. We are also working on a “make good” plan for players of the PS3 versions of DC Universe Online and Free Realms. Details will be available soon on the individual game websites and forums.”

Q: Will there be a goodwill gesture for the time we haven’t been able to utilize PSN/Qriocity?
A: We are currently evaluating ways to show appreciation for your extraordinary patience as we work to get these services back online.

Thank you for your continued feedback.

The previous FAQ, related to security and account details can be found here, and as usual, we’ll keep you updated as and when we get any new information.